Refund Policy

This Refund Policy explains how refunds, cancellations, and service fees are handled on TravelWalls.

Because TravelWalls operates as a travel marketplace, refund eligibility depends on the specific service provider’s policy.

By making a booking or purchase on TravelWalls, you agree to this Refund Policy.

General Principles

TravelWalls operates as a travel marketplace. Refund eligibility depends on the specific service provider’s policy (Airlines, Hotels, Tour Operators). By making a booking, you agree to these terms:

Refund eligibility varies by service (flights, hotels, tours, transport, or marketplace products).
Some bookings may be non-refundable.
TravelWalls service fees and payment gateway charges may be non-refundable.
Refunds are processed only after confirmation from the service provider.

Flight Bookings

Flight tickets follow airline fare rules.

Refund Eligibility:

Refundable Tickets:Eligible for refund after airline approval
Non-Refundable Tickets: Airline charges may apply
No-Shows: usually non-refundable

Important Notes:

Airline cancellation fees may apply
Processing time depends on the airline and payment provider
No-Shows: usually non-refundable

Hotel Booking Refunds

Hotel refund policies vary by property.

Possible Scenarios:

Free Cancellation Hotels : Full refund if cancelled before deadline
Non-Refundable Bookings : No refund after confirmation
Late Cancellation Or No-show : May incur full charge

Tour Packages & Activities

Tour and activity refunds depend on the tour operator.

Typical rules may include :

Free cancellation within a specific time window.
Partial refund for late cancellations.
No refund for missed tours or late arrivals.

Specialized Services

Car & Driver Services

Refund eligibility depends on cancellation timing.

Cancellation Before Scheduled Pickup :Full or partial refund
Late cancellation :cancellation fee may apply
No-show :non-refundable

Visa Processing

Visa and document processing fees are generally non-refundable once

Application processing has started
Documents have been submitted to authorities

This is because third-party government and service charges are non-recoverable.

Marketplace Products (Travel Shop)

For physical products purchased from sellers :

Eligible for Refund/Return :

Damaged items
Incorrect items received
Defective products

Not Eligiblen :

Used or opened products
Items returned after the return window

Refund Processing Time

Once your refund is approved by the provider, the timeline for the funds to reach you depends on the method:

Wallet

1–3 Days

Mobile Banking

3–7 Days

Bank / Card

7–10 Days

Non-Refundable Fees

Regardless of the service provider's policy, the following charges are non-recoverable:

Service fees
Payment Gateway Charges
Currency Conversion Fees
Processing or administrative charges

How to Request a Refund

Contact our support team with your Booking ID and reason for the request:

Email: support@travelwalls.net

Required Info: Order Number + Supporting Documents (Medical certs, etc. if applicable)

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